01Policies
Refunds
Once a returned piece reaches us and passes a quick inspection, the money goes back the way it came.
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Inspection
We check returned pieces within two working days of receiving them. If a piece has been worn, altered or damaged, we will contact you with photographs before making any decision, and send it back to you at no charge if you would rather keep it.
How the money comes back
- Prepaid orders (UPI, card, netbanking, wallet): refunded to the original payment method within five to seven working days of inspection
- Cash on delivery orders: refunded by bank transfer — we will ask for your account details, and never for a card number, OTP or UPI PIN
- The ₹49 cash-on-delivery handling fee is not refundable, since the courier has already been paid for it
- Shipping charges are refunded only where the return is our fault
Cancellations
You can cancel any order before it is dispatched by emailing us — prepaid orders are refunded in full with no deduction. Once a parcel is with the courier it has to come back as a return.
Nobody from Kshyovrata will ever ask you for an OTP, a UPI PIN, a card number or a screen-sharing app to process a refund. If someone does, it is not us.